Terms and Conditions / Returns Policy / Privacy Policy

Terms & Conditions

  1. In these terms and conditions the following words shall have the following meanings. ‘The Company’ shall mean Pacefeeder. ‘The Customer’ shall mean the person, firm or company offering to purchase the goods from the Company. ‘ The Goods’ shall mean all or any of the products listed in a current Price List of the Company.
  2. All business undertaken by the Company is undertaken on terms and conditions herein contained, and any variation thereto will be binding on the parties hereto only if such variation is in writing and signed by an authorised representative on behalf of the Company. An order placed by any Customer is deemed to be upon terms and conditions herein contained. (b) The contractual rights which the Customer enjoys by virtue of Sections 12, 13, 14 and 15 of the Sale of Goods Act, 1893 (as amended) are in no way prejudiced by anything contained in these terms and conditions save (if the Customer is not dealing as consumer or in the case of an international sale of goods) to the extent permitted by law.
  3. The customer may place an order with the Company for the purchase of the Goods and such order will be deemed for all purposes to be an offer to purchase the Goods. The Company shall be entitled at its sole discretion at any time to accept or reject all or part only of such offer for any reason whatsoever and it shall not be bound to give to the Customer any reason for so doing.
  4.  The property in the Goods shall remain in the Company until the Company has received payment in full for the Goods. (b) If the Customer shall sell or otherwise dispose of the Goods before payment in full has been made to the Company the Customer shall in such case act on his own account and not as agent for the Company and shall hold all monies received by him from such sale or disposal in trust for the Company and shall on request furnish the Company with the names and addresses of the persons to whom such disposals have been made together with all necessary particulars to enable the Company to recover any outstanding sums due from such persons. (c) So long as the property in the Goods shall remain in the Company, the Customer shall hold the Goods as bailee for the Company and store the Goods so as to clearly show them to be the property of the Company, and the Company shall have the right, without prejudice to the obligations of the Customer to purchase the Goods, to retake possession of the Goods (and for that purpose to go upon any premises occupied by the Customer). (d) Nothing in this clause shall confer any right upon the Customer to return the Goods. The Company may maintain an action for the price not withstanding that property in the Goods shall not have vested in the Customer. (e) Notwithstanding the revision of (a) above all risks shall pass to the Customer on delivery of the Goods by the Company at the Customer’s premises and the Customer shall be responsible for the safe and suitable storage of the Goods. (f) From when the risk of loss of and damage to the Goods commences to be carried by the Customer until the Company is paid in full for the goods, the Customer shall: (i) Indemnify and keep indemnified the Company against all loss of and damage to the Goods and against any reduction in the re-sale value thereof below the price to be paid therefore by the Customer; (ii) insure and keep insured the Goods in an amount at least equal to the price to be paid therefore by the Customer, and (iii) hold upon trust for the Company absolutely all proceeds of such insurance.
  5. In certain circumstances the Company may, if it thinks fit, agree in writing with the Customer that it shall take back some or all of the Goods sold to the Customer. In such circumstances the Company may at its absolute discretion credit the Customer with an allowance for the Goods returned subject to there having been stored correctly as regards rotation of stock and in dry, clean and odour free conditions. (b) The Company’s liability for any claim, whether in contract, tort (including negligence) or otherwise, for any loss or damage arising out of or in connection with or resulting from the manufacture, sale, delivery, re-sale, replacement or use of any of the Goods shall in no case exceed the price paid by the Customer to the Company for the Goods which give rise to the claim, plus expenses of customs, taxes, freight and insurance. In no event shall the Company be liable for any loss of profits, or special or consequential damages suffered by the Customer, including interest charges. Nothing contained in this paragraph shall by implication create any liability or obligation on the part of the Company, or effect or diminish any disclaimer or liability elsewhere contained herein.
  6. The Company shall deliver the Goods to the Customer at the entrance to his premises or warehouse and shall not be obliged to undertake any distribution, breaking down or stacking of the Goods within any premises or warehouse. (b) Any shortfall in or change to the Goods delivered shall be made in writing to us and the carrier within three days of receipt of the Goods, otherwise such claims cannot be entertained.
  7. The Company after sale of the Goods shall deliver to the Customer as soon as possible an invoice stating the type and quantity of the Goods delivered. The Company shall also deliver to the Customer at least once every month a statement showing the total amount then due by the Customer to the Company. (b) Prices are subject to alteration without notice and goods will be invoiced at the price current on the date of despatch. VAT will be charged at the appropriate rate in force at the date of dispatch. (c) Cost Of Carriage:- All orders for delivery, are charged as per the price indicated on our ‘buy now’ page on our website
  1. Supplementary terms may be made available to different customers at different times at the Company’s sole discretion bearing in mind the different functions, quantity or value of any Goods and other objective criteria designed to promote efficiency in supply or distribution and which are necessary in the legitimate interests of the Company’s business.
  2. The Company reserves the right to withhold the Goods from a Customer who has sold or offered for sale the Company’s Goods at a price that is less than the net invoice price (including V.A.T) payable to the Company and where the Customer has failed to give the Company an acceptable undertaking to discontinue so selling or offering for sale such Goods.
  3. If the Customer (i) fails to comply with any terms of the contract (ii) commits an act of bankruptcy, make an arrangement or composition with creditors or suffers any distress or execution or (iii) resolves or is ordered to be wound up or has a receiver appointed. then, in any such event, the Company shall have the right (without prejudice to any other remedies) to cancel any uncompleted order and withhold or suspend delivery of further Goods, and to demand payment forthwith of all sums due by the Customer to the Company. (b) The Company shall be entitled to charge the Customer with an amount equal to all costs and expenses (whether incurred pursuant to the issue of legal proceedings or not) incurred by the Company in any way connected with the collection of monies due to the Company form the Customer which have not been paid within the time submitted to the Customer by a statement and thereupon such costs and expenses shall immediately become due to the Company.
  1. The Company shall not be under any liability of whatever kind for non-performance in whole or in part of its obligations under the contract due to causes beyond the control of the Company or beyond the control of the Company’s suppliers including, but not limited to, war (whether an actual declaration thereof is made or not) sabotage, insurrection, riot or other act of civil disobedience, acts of the Customer or a third party, failure or delay in transportation, acts of any Government or any agency or sub-division thereof, Government regulations, judicial actions, labour disputes, strikes, embargoes, illness, accident, fire, explosion, flood, tempest or other acts of God, delay in delivery to the Company or the Company’s suppliers or shortage of labour, fuel, raw material or machinery or technical failure. In any such event, the Company may, without liability, cancel or vary the terms of contract including, but not limited to, extending the time for performing the contract for a period at least equal to the time lost by reason of such cases.
  2. A waiver by the Company of any of the foregoing conditions shall not constitute a general waiver of such or any condition.
  3. The Customer shall not assign or transfer or purport to assign or transfer to any other person the contract or the benefit thereof.
  4. This contract shall be governed and construed in all aspects in accordance with laws of the Republic of Ireland. The information on this website is not meant to be a substitute for veterinary advice or for a medical diagnosis concerning your horse’s condition.

Returns Policy:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pacefeeder.ie .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@pacefeeder.ie and send your item to: C3 Old Court Industrial Estate Boghall Road, Bray, L, Co Wicklow, Ireland.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Please adviae us before you send any item ; info@pacefeeder.ie

To return your product, you should mail your product to: C3 Old Court Industrial Estate Boghall Road, Bray, L, Co Wicklow, Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy:

Your Privacy

At Pacefeeder the privacy of our customers data is our top priority. That is why we will never share your information with a third-party other than our online service providers.

Your InformationPacefeeder does not run nor maintain its own online servers. All customer information is stored as outlined below. This website is hosted by Blacknight Internet Solutions Ltd ( Hereafter referred to as Blacknight ). Any details you chose to share with us through our contact form or our online store are stored on their services in line with Blacknight’s Privacy Policy. Our email addresses are also hosted by Blacknight. Any information you submit to us via email is stored inline with Blacknight’s Privacy Policy.


We do not hold any payment information or details on this website – we use the third party payment services Paypal and BOIPA ( Bank of Ireland Payment Acceptance) Via WooCommerce and both use secure offsite payment methods and we use an SSL security certificate to secure any information transmission to and from our website.


Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. 


Our website uses an SSL certificate which protects data as it is transferred from computer to computer. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

To contact us at Pacefeeder please send an e mail : info@pacefeeder.ie